Terms of Service

ReplyKaro provides automation tools for Instagram Professional and Creator accounts. We offer a Free Forever plan that allows you to use core features at no cost, with no time limit and no credit card required. Paid plans unlock higher limits and premium features.

By creating an account or using our services, you confirm that:

• You are at least 18 years of age or have parental or guardian consent.
• You own or have authorized access to the Instagram Professional account being automated.
• You are responsible for all content sent via your automations, including DMs, public replies, and story responses.
• One ReplyKaro account is permitted per Instagram account. Duplicate accounts are prohibited.
• The Free plan is available indefinitely. We reserve the right to modify Free plan limits with 30 days' notice.
• You agree to use the service in compliance with all applicable local, national, and international laws.

ReplyKaro is a third-party tool built on the official Instagram Graph API and Messaging API.

You agree to comply with all Meta Platform Terms and Instagram Community Guidelines. ReplyKaro is not responsible if your account is restricted, suspended, or banned by Meta due to misuse of automation, spamming, or violating community guidelines.

We implement rate limiting, frequency capping, and anti-spam protections to help you stay within Meta's guidelines, but compliance ultimately remains your responsibility as the account owner.

ReplyKaro offers a Free Forever plan at no cost. We encourage all users to fully test the platform on the Free plan before upgrading. Paid subscription fees are billed in advance on a recurring basis (monthly or yearly) through Razorpay.

• Free Plan: Available at no charge, forever, with no credit card required. Includes core automation features with lower usage limits.
• No Refunds: All payments for paid plans are final and non-refundable. By subscribing, you acknowledge and agree that no refunds will be issued for any reason, including but not limited to cancellation, account suspension, dissatisfaction, or change of mind. Because a comprehensive Free plan is available for unlimited testing before any purchase, we expect users to make an informed decision before upgrading.
  
  Note: In the event of a verified service outage caused solely by us that renders the platform completely inaccessible for more than 7 consecutive days, you may contact us at hello@replykaro.com and we will review your case on a good-faith basis.
• Cancellations: You may cancel your subscription at any time via the dashboard. You will retain access to paid features until the end of your current billing period. After that, your account reverts to the Free plan. No prorated refunds are provided.
• Extra Accounts & Pages: Extra Instagram accounts and Facebook Pages are optional monthly add-ons billed separately from your plan, per account or Page. They share your plan's limits. You can cancel an add-on at any time from the Accounts page; billing stops immediately and the extra accounts stay active until the end of the month you already paid for. After that, or if a payment fails, or if your main plan ends first, the extra accounts and their automations are switched off. Your data is kept and you can add them again later. Add-ons are non-refundable and unused time is not credited.
• Plan Changes: To switch between paid plans, cancel your current plan first and subscribe to the new plan once it expires. Unused time is not credited or refunded.
• Pricing Changes: We reserve the right to modify pricing with 30 days' prior notice. Price changes do not affect active billing cycles.
• Failed Payments: If a recurring payment fails, you keep access until the end of the period you already paid for, after which your account reverts to the Free plan. You may resubscribe at any time.
• Taxes: Prices displayed may be exclusive of applicable taxes (GST, VAT, etc.). You are responsible for all applicable taxes in your jurisdiction.

The following uses are strictly prohibited and may result in immediate account termination without refund:

• Sending unsolicited spam, phishing links, or malware via automated messages.
• Using the platform to harass, bully, intimidate, or threaten other users.
• Automating replies that contain hate speech, explicit content, illegal material, or discriminatory language.
• Attempting to bypass rate limits, frequency caps, or security measures.
• Reselling, sublicensing, or sharing account access with third parties.
• Scraping, harvesting, or collecting user data beyond what is necessary for your automation.
• Impersonating any person or organization, including ReplyKaro staff.
• Using the service for any purpose that violates applicable law, including privacy laws, consumer protection laws, or anti-spam regulations.

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms. Upon termination:

• All active automations will be immediately deactivated.
• No refunds will be issued for any unused portion of a subscription.
• Your data will be retained for 30 days, after which it will be permanently deleted per our Privacy Policy.
• You may request immediate data deletion via our Data Deletion Portal.
• You may terminate your account at any time by deleting it from your dashboard settings.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, ReplyKaro expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
• Any warranty that the service will be uninterrupted, error-free, or free of viruses or other harmful components.
• Any warranty regarding the accuracy, reliability, or completeness of any information provided through the service.
• Any warranty that results obtained through use of the service will meet your requirements or expectations.

ReplyKaro does not warrant or guarantee that Meta will maintain, continue, or make available its APIs on which our platform depends. In the event Meta changes, restricts, or discontinues API access, we are not liable for resulting service disruptions.

To the maximum extent permitted by applicable law, in no event shall ReplyKaro, its founders, employees, contractors, or affiliates be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of revenue, profits, data, engagement, followers, or business opportunities.
• Damages arising from unauthorized access to or alteration of your data.
• Damages resulting from your reliance on automation outputs or any content generated by the service.
• Actions taken by Meta, Instagram, or any third-party platform in response to your use of our service.

Our total cumulative liability to you for any claims arising from these Terms or your use of the service shall not exceed the total amount paid by you to ReplyKaro in the three (3) months immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless ReplyKaro and its founders, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the service or violation of these Terms.
• Any content you send, automate, or publish through the platform.
• Your violation of any third-party right, including privacy rights, intellectual property rights, or Meta's platform policies.
• Any claim that your use of the service caused damage to a third party.

ReplyKaro shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond our reasonable control, including but not limited to:

• Changes, restrictions, or discontinuation of Meta's APIs or Instagram platform policies.
• Natural disasters, pandemics, acts of war, or government actions.
• Internet or telecommunications infrastructure failures.
• Third-party service outages (cloud hosting, payment processors, databases).
• Cyberattacks, distributed denial-of-service attacks, or other malicious acts outside our control.

In such events, our obligations will be suspended for the duration of the force majeure event. We will notify users as soon as reasonably practicable.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms or the use of ReplyKaro shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction located in Mumbai, Maharashtra, India.

Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a minimum period of 30 days. Notices for dispute resolution must be sent in writing to hello@replykaro.com.

If you are an EU resident, nothing in these Terms limits any rights you may have under applicable mandatory consumer protection laws in your country of residence.

We may update these Terms of Service from time to time. If we make material changes, we will notify you:

• By email (if you have provided one) at least 15 days before the changes take effect.
• Through a prominent notice on the platform dashboard.
• By updating the "Last Updated" date at the top of this page.

Your continued use of ReplyKaro after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree, you must stop using the service and delete your account.